Coronavirus FAQ

Coronavirus FAQ

In light of the government’s recent announcements, we wanted to update you all with our current position. All our restaurants are currently open – serving their local communities. We will be reviewing the situation on an ongoing basis and will update individual restaurants websites if and when the situation changes.

We do have extra precautions in place to help prevent the spread of Covid-19, such as additional hygiene and cleaning measures and we will continue to follow any further advice from Government and Public Health England.

Coronavirus Questions

1. What steps are you taking to protect your customers and staff from contracting coronavirus?
A: We have been sharing the Government best practice and our teams are following all the advice on washing hands, using sanitisers and providing extra cleaning in high footfall areas.

2. Why have you chosen to remain open when the government has advised against people going to restaurants?
A: restaurants play an important role in the community and although the advice is to avoid the restaurants, the Government advice is not for us to close them. Therefore, our restaurants are currently open, but we are reviewing this on a regular basis.

3. Can I go ahead with my wedding/event?
A: We continue to follow government advice, so as long as there are no official restrictions put in place by the government, your wedding/event can still go ahead.

4. Can I reduce the number of guests at my booking? Will I be charged?
A: Any reduction in final numbers will not be charged for providing we receive notice, before business expenses are incurred, e.g. ordering food specifically the event.

5. I want to change the date of my booking. Can I rebook?
A: We are currently happy to postpone bookings that have concerns that maybe effected by Coronavirus. The bookings will be amended without any charge

6. None of the dates available are suitable for me. Will I be able to get my deposit back?
A: If we cannot find an alternative date which is suitable for you, we will refund your deposit.

7. How will you staff my booking if you have a large degree of sickness?
A: Due to the resources we have throughout The Stable group we wouldn’t foresee this to be a problem. We have a large number of staff across our restaurants estate, all able to provide the high level of service expected from The Stable.

8. What happens if the restaurant closes, what happens to my booking deposit?
A: In the event that a restaurant closes, we will try to find you an alternative venue, or if that is not possible, we will refund your deposit.

9. I have booked an event. What notice do I need to give to cancel?
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate if you could provide us with as much notice as possible before your booking and to consider moving your booking to an alternative date in the future if at all feasible.

10. I have paid a deposit for a booking; will I be able to reclaim this money back?
A: Where possible we will help you to find an alternative date for your booking. However, if no alternative date can be arranged, we will be as flexible as possible to return your deposit to you, assuming no costs have been occurred by the business, such as the ordering of food.

11. I want to postpone/cancel a booking. How do I do this?
A: To postpone/cancel a booking please contact the restaurant directly, either by phone or email (these details can be found on the restaurants website).